Born from Personal Need, Built for Your Success: The TextBack Story
Born from Personal Need, Built for Your Success
TextBack was born out of a real-world challenge: missed calls were costing businesses valuable appointments. As a hairstylist, my wife Chelsy was constantly bombarded with questions like, "Do you have availability?" and "Can I reschedule?" during her appointments. In this texting generation, traditional voicemail just wasn’t cutting it. That’s when we realized it was time for a change.
TextBack was created to solve these exact pain points. Our automated SMS system transforms every missed call into an opportunity by sending an instant text response that encourages clients to book an appointment—eliminating the frustration of voicemail for both businesses and customers.
Our Mission: Revolutionize Business Communication
At TextBack, our mission is clear: reclaim missed calls, boost client engagement, and simplify operations. We believe in meeting customers where they are—their text messages—and making sure no call goes unanswered.
How We Make It Happen
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Reclaim Missed Calls
Convert every missed call into a potential appointment with instant text responses. No more lost opportunities! -
Boost Client Engagement
Engage with your customers right where they are. TextBack meets modern communication preferences, ensuring your clients feel heard and valued. -
Simplify Operations
Our automated system works 24/7, allowing you to focus on your craft while we take care of the follow-ups.
Why TextBack Works
TextBack is designed with both businesses and customers in mind. Here’s why our solution stands out:
Client-Centric Design
94% of customers prefer texting over voicemail. We built TextBack to enhance customer communication by providing a seamless, modern messaging experience.
Revenue Protection
Our automated SMS system recovers 63% of potentially lost business from missed calls, directly boosting your revenue and ensuring you never miss a sale.
Smart Call Forwarding
Our intelligent routing system works hand-in-hand with automated texts, ensuring every important call is captured and responded to promptly.
Instant Connection
With immediate follow-up messages, you can send scheduling links right after a missed call—keeping clients engaged at the moment they’re most ready to book.
From Frustration to a Breakthrough Solution
Every great innovation starts with a problem. Here’s our journey:
The Problem
Chelsy’s salon was losing 15-20 appointments every month due to missed calls. Clients were frustrated with leaving voicemails, and the manual follow-up process was draining precious time.
The Breakthrough
After launching our first automated text response system, Chelsy recovered 82% of missed calls in just one month. This impressive turnaround inspired us to refine and expand the solution for businesses of all sizes.
Your Solution
Today, TextBack empowers hundreds of businesses by transforming missed calls into growth opportunities. Our smart communication system not only saves time but also boosts revenue—helping you focus on what you do best.
Ready to Reclaim Your Missed Opportunities?
Join the thousands of businesses using TextBack to enhance customer communication and increase revenue.
Start Your Free Trial Today!
For more information or to get started with TextBack, visit our website or drop a comment below. Let’s revolutionize business communication together!