Transform Missed Calls into Revenue with TextBack’s Automated SMS Solutions

TextBack’s analytics dashboard shows real-time lead recovery metrics

Every missed call is a potential customer slipping away. For service-based businesses like HVAC companies, healthcare providers, and real estate agencies, 80% of first-time callers won’t leave a voicemail—but TextBack ensures you never lose those opportunities. Here’s how our AI-powered platform turns unanswered calls into booked appointments and loyal clients.

What Is TextBack?

TextBack is an automated communication platform designed to:
✅ Instantly engage missed callers with personalized SMS responses
✅ Route calls to the right team member or backup number
✅ Track results with real-time analytics and CRM integrations
✅ Convert 35% more leads compared to traditional voicemail

Ideal for:

• Home services (plumbers, electricians, HVAC)
• Medical offices & healthcare providers
• Real estate agencies
• Automotive repair shops
• Sales teams & customer support

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How TextBack Works: 3 Simple Steps to Reclaim Lost Leads

1. Automatic Text Response

When a call goes unanswered:

• Instant SMS: Send customizable messages within seconds:
  "Hi [Name], we missed your call! Reply ‘YES’ to schedule a callback within 30 minutes, or visit our website: [link]"
• 24/7 Availability: Works after hours and weekends
• Two-Way Chat: Customers can reply directly to book appointments

Result: 63% of leads respond to the initial text vs. 8% for voicemails.

2. Smart Call Forwarding

TextBack’s intelligent routing:

• Backup Numbers: Auto-forward to another team member if busy
• Geo-Targeting: Route calls to local agents
• Priority Filtering: Flag high-value clients

Example: A roofing company uses TextBack to forward storm-related calls directly to emergency teams.

3. Analytics & Integrations

Track campaign performance in real time

• Dashboard: Monitor response rates and ROI
• CRM Sync: Push leads to HubSpot/Zapier
• Custom Alerts: Get notified about missed call spikes

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Why Businesses Choose TextBack

Key Features

| Feature | Benefit |
|---------|---------|
| Custom Templates | Pre-built SMS scripts for 15-sec setup |
| Branded Links | Include your website in every text |
| Compliance Tools | Auto-manage Do-Not-Text requests |
| Multi-User Access | Add unlimited team members |

Proven ROI

• Dental Clinic: 42% fewer missed appointments
• Auto Shop: 28% increase in repeat customers
• Realtors: 55% faster lead response time

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Industry-Specific Solutions

🏥 Healthcare Applications

// Example appointment reminder workflow
if (missedCall && isPatient) {
  sendSMS("Hi [Name], reschedule your appointment? Reply YES");
}