Born from Personal Need, Built for Your Success
As a hairstylist, my wife Chelsy was constantly missing client calls during appointments. The same questions kept coming: "Do you have availability?" "Can I reschedule?" That's when we realized - in this texting generation, voicemail just doesn't cut it anymore.
TextBack was created to solve these exact pain points. Our automated SMS system turns missed calls into booked appointments, while eliminating the voicemail frustration for both businesses and clients.
Our Mission: Revolutionize Business Communication
Reclaim Missed Calls
Convert every missed call into a potential appointment with instant text responses
Boost Client Engagement
Meet customers where they are - in their text messages
Simplify Operations
Automated system works 24/7 so you can focus on your craft
Why TextBack Works
Client-Centric Design
94% of customers prefer texting over voicemail. We built TextBack around modern communication preferences to enhance customer communication.
Revenue Protection
Our automated SMS system recovers 63% of potentially lost business from missed calls, directly boosting your revenue.
Smart Call Forwarding
Never miss important calls with our intelligent routing system that works alongside your automated text responses.
Instant Connection
Send scheduling links immediately after missed calls, keeping clients engaged when they're most ready to book.
From Frustration to Solution
The Problem
Chelsy's salon was losing 15-20 appointments monthly from missed calls. Clients hated leaving voicemails, and follow-ups took hours each week.
The Breakthrough
After implementing our first automated text response system, Chelsy recovered 82% of missed calls within the first month.
Your Solution
Today, TextBack helps hundreds of businesses transform missed calls into growth opportunities through smart business communication solutions.