01
You’re busy. The call gets missed.
Where your phone provider supports it, forward unanswered calls to your TextBack number. Your regular business number stays on your website and van.
Missed call text back for service businesses
On the job?
Keep the next one
in reach.
You can’t answer every call. Give the next customer a way to text you, share the job details, and stay in the conversation.
Sample calls. No signup. No real texts sent.
From a missed call to a conversation
JM
Jordan M.
Needs replyNew service enquiry
Missed callToday, 10:42 am
Hi, it’s Oak & Pipe Plumbing. Sorry we missed you. What can we help with? Reply STOP to opt out.Example auto-reply
Our water heater is leaking. Do you have anyone available today?Jordan · 10:43 am
The details are here when you’re ready.
You do the work.
Give the next customer a way back.
Built for the people
doing the work.
Full days.
The follow-up, taken care of
A missed call doesn’t have
to be the end of the story.
Keep your attention on the work in front of you. Leave a clear next step for the customer trying to reach you.
02
Give the caller a way to text.
The caller can choose to receive a text. Your approved message introduces your business and asks what they need help with.
03
Pick up the conversation.
Read the job details, send a personal reply, and mark the outcome. You decide what gets booked, and when.
An example follow-up
A leaking water heater.
A clear next step.
- Customer needs
- Water heater leaking in the garage
- Area
- Oak Park
- Next action
- Call back to confirm availability
Ready for your replySample record
Less chasing. More context.
Know who needs you.
And what they need.
One place for the conversation, job notes, and next step. Open your inbox between jobs and pick up where you left off.
Preview AI answers to routine questions using business information and website pages you approve. Keep questions that need your judgment in your inbox. Live AI replies are not enabled yet.
- Reply from your business texting number
- Preview answers from your approved business information
- Add service details and private notes
- Record booked work without guessing at revenue
A practical place to start
Try the workflow.
One clear monthly price.
Explore for free. The business plan includes the inbox and tools below, with live messaging available after number approval and setup.
Explore
The interactive demo
Free
See how a missed call becomes a follow-up, using sample data.
- Sample inbox and conversations
- Editable replies and job notes
- No account or card required
For an owner and a small crew
Business texting
$79/month
Recover missed calls and follow up from your inbox. No setup fee. No annual commitment. AI texting included.
- Missed-call follow-up for eligible callers
- 1 business texting number and 1 owner account
- 300 outbound SMS segments per month
- Up to 600 recovery calls per month
- Two-way inbox and message delivery status
- Job notes, booked outcomes and CSV export
- Initial number setup and carrier registration included
Account setup doesn’t start a subscription. Review the configured plan and full total at checkout.
Included in your plan
AI texting
Includedin your $79/month plan
Answer routine customer questions using documents and website pages you approve.
Explore the AI preview- One flat monthly plan
- $79/month total
Missed-call recovery, two-way inbox and AI texting
No separate AI charge. AI texting stays included while your plan is active. Approve your sources and finish the texting connection before enabling replies.
- 200 AI attempts/month included with your plan. Tests and unsuccessful attempts count.
- Uses your existing 300 outbound SMS segments. No extra SMS allowance. Long texts can use multiple segments.
- Limits reset each calendar month (UTC). Activity pauses at its limit; no automatic paid overages.
One $79/month subscription in USD, before applicable tax. AI texting is included. AI is in preview; live AI replies are not enabled yet.
Number rental and carrier messaging fees are included. Your existing phone provider may charge for call forwarding. AI replies, saved automatic texts and personal replies share the 300-segment allowance. Long texts can use multiple segments. Sending pauses at the limit, with no automatic paid overages. Monthly allowances reset on the first of each month (UTC).
Recovery accepts up to 60 calls per day and 600 per month, with a limit of 3 calls from the same caller in 10 minutes. Recovery also pauses when too few SMS segments remain for your automatic reply. New calls during a pause are declined and aren’t saved; existing conversations stay accessible. Live texting requires carrier approval, verified forwarding and caller consent. US SMS only. Photo messaging, AI voice answering and voicemail transcription are not included.
What is missed call text back?
Missed call text back gives someone who couldn’t reach your business another way to connect by text. With TextBack, an eligible caller who opts in receives your business’s saved reply. Their response appears in your follow-up inbox.
Can I keep my existing business number?
Where your carrier supports it, unanswered calls can forward to your assigned TextBack number. Texts sent to your original number do not follow that forwarding rule. Using that same number for AI texting requires a supported messaging connection or a completed number transfer. Eligibility and setup must be checked first; texts otherwise use your assigned TextBack number.
Does every missed caller get a text?
No. A missed call alone is not permission to text. The forwarding flow offers callers a choice to opt in. TextBack also checks sending readiness and opt-out status before sending. Callers can reply STOP to stop messages.
How quickly can I start sending real texts?
You can explore the demo immediately. Real messaging needs a connected business account, a configured phone number, required carrier registration or verification, and a successful setup test. Approval times vary; the setup screen shows what remains.
How does AI texting use my business information?
The AI texting preview uses the business information and website pages you choose. Review the imported text and test questions before enabling replies. Answers should come from those sources; questions they cannot support are left for you. Website imports are saved snapshots, so review and refresh them when details change. Live AI replies are not enabled yet.
Can I take over from the AI?
Yes. A request for a person or a question that needs your judgment can be handed to you in the inbox. Taking over pauses AI replies for that conversation. You decide what gets booked. AI voice answering, voicemail transcription, automatic calendar booking and emergency dispatch are not included.
What does the AI allowance include?
AI texting is included in the flat $79/month plan with no separate charge and no expiring introductory period. Once your paid plan and texting setup are ready, approve your business documents and links and enable AI replies. Up to 200 generated attempts each calendar month are shared by tests and customer replies; unsuccessful attempts count. Sent AI texts use the shared 300 outbound SMS segments.
What can I try for free?
The sample inbox uses fictional calls and messages. You can reply, edit job details and mark outcomes without sending real SMS or creating a subscription. The separate phone demo, when available, lets you call a real number and request one sample text by pressing 1. Neither demo requires a card.
See the product for yourself
Your next enquiry.
A better way to get back.
Check the phone demo, then explore the inbox and try a reply.
Useful out in the field